Communication is the process of exchanging information or messages between individuals, understanding the different types of communication can help individuals and organizations to communicate more effectively. Effective communication can promote better coordination, team work, less conflicts and improved productivity in an organization .For professional growth and success, effective communication skills play a very important role.
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Effective communication skills are catalysts for professional growth
Mastering verbal communication involves expressing ideas summarily, building rapport, and navigating conflicts with emotional intelligence. During brainstorming sessions, team member’s offer a multitude of ideas rapidly, which can stimulate creativity and foster collaboration within a group, verbal communication is a powerful tool in this regard.
Verbal Communication is communication with the use of words.
Verbal communication can be
- oral communication
- written communication.
There are also other types of verbal communication, namely
Mass communication by using mediums such as Newspaper, television, internet, social media.
Public communication in which one person addressee a large gathering.
Inter personal commutation between two people.
Small group communication among a small group.
Effective Written and oral communication skills play a very important role in obtaining and performing the job.
Nonverbal language accounts for a large part of communication. Nonverbal language consist of facial expressions, gestures, eye contact, standing or sitting posture, and the position of our hands. Our tone of voice, loudness or softness, and gestures can also be part of body language.
Communication at work place
There are four types of communication at work: downward, upward, horizontal, and diagonal.
Horizontal communication is among colleagues, peers at same level for information sharing.
In downward communication, communication occurs from the upper levels of an organization down to the lower levels of the organization. A manager explaining how to do a task to an employee would be considered downward communication.
Upward communication is the opposite of downward communication ,where communication takes place from lower levels to upper levels.
Diagonal communication involves people from various departments or different hierarchical levels, communicate with one another. This can help the organization gain a broader perspective, encourage innovation, and bridge departmental divides.
Aggressive passive and assertive communication
Assertive communication ( I win —- You win attitude )
Assertiveness is the positive logical, thinking behaviour.Assertive communicators are straightforward, freely express their thoughts, feelings, and opinions, and they do not like to violate the rights of others. This style of communication is regarded as the ideal and best because they are not driven by emotions.
Assertive communicators gives equal importance to the goals and the relationships. Assertiveness can be developed through practice
Submissive (passive) communication ( I lose —- You win attitude )
Passive communicators are apologetic and reluctant to express their feelings or needs. They give more importance to relationships than their goals. They let others make a decision.
Aggressive communication ( I win —– You lose attitude )
Aggressive communicators are giving more importance to their goals than relationships .They don’t recognize other’s sentiments and opinions. They spread rumours, make crude jokes, and flatter others to get them to do things in an aggressive way.
What are the characteristics of effective communication?
Correctness: with exact, appropriate and concrete words.
Completeness: The communication should convey all facts without any doubt in the mind of the receiver.
Concreteness: With specific facts and figures
Conciseness. The message to be communicated should be as brief and concise as possible
Clarity: Effective communication requires clarity, guaranteeing that the message is effectively grasped by the beneficiary
Compassion: Compassion assumes a critical part in effective communication by thinking about the feelings and viewpoints of others.
Context: Effective communication requires considering the context in which the message is conveyed to ensure it is relevant and appropriately framed.
Feedback: Giving feedback is a fundamental part of effective communication, taking into account conformation and clarification of message.
Adaptation: Effective communication involves adapting the message to suit the needs, preferences, and understanding of the recipient.
Be an active listener:-Active listening occurs when we are interested in what the other person has to say, and we check with the speaker to make sure we understand what they have said. Competitive or combative listening is when we are focused on sharing our own point of view. Passive listening is when we listen to someone, but do not verify that we understand what someone is saying.
Strategies to develop effective communication skills
When others are speaking, pay close attention. Avoid interrupting, maintain eye contact, and demonstrate interest. This can make the conversation more viable.
Practice is required for clearly expressing your thoughts and ideas to build rapport and effective communication style. Change how you communicate and the medium to fit the situation.
Emails or written messages may be more appropriate for conveying detailed information or formal communication, whereas face-to-face conversations are ideal for complex or sensitive conversations.
To learn how you behave with other people, seek feedback from trusted individuals .Analyse your communication habits and find out where you can improve. Be aware of any habits, assumptions, or biases that might make it harder to communicate effectively.
Improve writing and presentation skills, Writing e-mails and in preparing presentation materials.
Increase your confidence in expressing your ideas and thoughts. Take into account individual preferences, cultural differences, and change your correspondence style accordingly.
Engage in activities that allow you to practice your communication. Communication skills are developed over time, so seek opportunities for continuous learning.
In visual communication, visual elements like diagrams, pictures, charts, and graphs are used to quickly and effectively convey complex data.
Digital communication is widely used in the workplace since it integrates different platforms for video conferencing, and messaging.
Conclusion:
Words can cause pride, action and costly mistakes. Voice modulation is very critical in communication. speech patterns can improve your ability to influence others. Non-verbal behaviour also effect communication to a large extend
By sharpening your language capability, Perfecting verbal and written Communication, empathy and the capacity to understand people on a deeper level, and participating in continuous learning, you can open a universe of chances